Help Center

All items on site are priced including free world wide shipping. Some items even have option of shipping from a warehouse closer to your location at a different price. In rare cases we have come across a country that for whatever reason we are not able to ship to. In this instance we will refund any payment in full.

As we ship from many different warehouses around the world, shipping times will vary per item. We have seen items arrive as quickly as 7 days and in rare cases can be up to 6 weeks. Sometimes the delay can be the border customs in the country we are shipping to. We will always do our best to get shipments sent as soon as possible.

Yes, wherever you are, we will be able to deliver the products to you. 

FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra charge to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping.

We do our best to insure every item is packaged properly and marked with your shipping address as you entered it at time of purchase. In rare cases an item is lost in transport. With the tracking information we can do our best to locate any lost items but if they cannot be found we will re-ship as soon as possible at NO EXTRA CHARGE to you! If you prefer to be refunded we need to be notified before re-shipping or the item would fall under our normal refunds & returns policy.

...sometimes the manual just isn't very good, and you need more help with the product

...sometimes we made a mistake and the manual was not put in the box

...sometimes the product is new, and the manufacturer manual was so dire, we took it out!

...sometimes the manufacturer thought they were only selling this product in China, so there is no manual.

Here's how we'll help:

1. Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product's function you need help with.
2. If a manual was omitted accidentally, we'll give you a link where you can download it.
3. If the product has no manual, chances are we are already working on making one ourselves, and we'll send that to you when it's done.

Currently we only offer English manuals for all our products.